Refund policy

Products are eligible for exchange or refund for up to 14 days following the delivery date.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return.

Please note that this service does not exempt your order from final sale or other store policies.

All items must be returned in the same condition in which the item was received
Items that have been worn, washed, altered or do not have tags attached will be refused and sent back at an additional charge
A full refund will be issued to the original payment method (minus a $10 shipping fee) once we have inspected the item
Puka has the right to refuse returns that do not meet policy requirements
All returns must be sent back and paid for by the customer
All sale items are final sale and cannot be returned or exchanged